Our Privacy Policy

Petito Playground Inc.

Effective Date:  August 2025

 

At Petito Playground (“Petito”, “we”, “our”, “us”), we are committed to protecting the privacy of our guests and website users. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. Information We Collect

We collect the following types of personal information:

• Name, phone number, and email address (from bookings, purchases, and inquiries)
• Child’s name and age (for party bookings and event personalization)
• IP addresses and cookie information (via site analytics and performance tools)

 

2. How We Collect Information

We collect information through:

• Our online booking system
• Contact Us forms
• Required Waiver and Release forms for playtime and parties
• Standard use of cookies and web analytics

 

3. How We Use Your Information

Your personal information is used to:

• Respond to inquiries and provide customer support
• Confirm and manage party or ticket bookings
• Process payments securely
• Maintain safety records and organize events
• Occasionally request permission for marketing use of event photos

We do not use your data for promotional emails at this time, but may do so in the future with your consent.

 

4. Sharing of Information

We share personal information with third-party services solely for operational purposes:

• Clover Payments – for secure transaction processing
• Amelia Booking Plugin – which stores booking data on our private server

We do not sell or rent your personal information to any third parties.

 

5. Data Storage and Security

Your data is stored on servers hosted in Iowa, United States, and is protected by SSL encryption and password-restricted access.

We do not offer user account logins at this time.

 

6. Consent

By using our services or submitting information through our website, you consent to our collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

Consent is specifically required for:

• Booking tickets or parties
• Submitting forms
• Approving photo use for marketing purposes

 

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct or update your personal information
• Withdraw your consent at any time

To make a request, please contact us by email or mail.

 

8. Cookies and Analytics

Our website uses:

• Essential cookies for site functionality
• Google Analytics to monitor website performance and user interaction

By using our website, you agree to the use of cookies. You may disable cookies in your browser settings.

 

9. Contact Us

For privacy-related inquiries, data access, or concerns, please contact:

Email: info@petito.ca
Mail: Unit 101, 4101 Yonge Street, North York, ON M2P 2E3, Canada